Skip to content
Service & Claims

We Are at
Your Service

The information below will assist you in identifying the team to best answer your question or assist with your claim.

A group of people by a table in an office interacting with each other.

Annuity Customer
Service

ALLSTATE LIFE INSURANCE COMPANY

REGULAR MAIL DELIVERY:
Annuity Department
P.O. Box 660191
Dallas, TX 75262-0191

OVERNIGHT DELIVERY:
Annuity Department MS21
8711 Freeport Pkwy North
Irving, TX 75063
AMERICAN MATURITY
LIFE


REGULAR MAIL DELIVERY:
Annuity Department
P.O. Box 660191
Dallas, TX 75262-0191

OVERNIGHT DELIVERY:
Annuity Department MS21
8711 Freeport Pkwy North
Irving, TX 75063

Annuity Claims

REGULAR MAIL DELIVERY:
Annuity Claim Department
P.O. Box 620068
Dallas, TX 75262-0068

OVERNIGHT DELIVERY:
Annuity Claim Department MS21
8711 Freeport Pkwy North
Irving, TX 75063

Life Customer
Service

exclamation mark icon

On May 1 and August 7, 2023, Basic Term, TrueFit Term, TrueTerm, and the Level Best Term / Guaranteed Term family of products were migrated to Transaction Applications Group, Inc. (TAG), a wholly owned subsidiary of NTT DATA Services Holding Corporation. When contacting TAG you may expierence longer than normal hold times. Policy information is available for viewing in the portal and customer service representatives are available via chat to answer questions you may have. Answers to common questions can also be found through the Frequently Asked Questions (FAQ) link.

Customers needing service for Basic Term, TrueFit Term, TrueTerm, and the Level Best Term / Guaranteed Term family of products can access their policies and get service within the Everlake Customer Portal by clicking the button above or contacting Transactions Applications Group (TAG) using the information at top right. Customers with the products referenced above would have received a mailing instructing them to begin servicing their policies with TAG.

FOR POLICIES ADMINISTERED AT TRANSACTIONS APPLICATIONS GROUP, INC.
(Basic Term, TrueFit Term, TrueTerm, Level Best Term/Guaranteed Term)

REGULAR MAIL DELIVERY:
Life Customer Service Department
P.O. Box 660191
Dallas, TX 75262-0191

OVERNIGHT DELIVERY:
Life Customer Service Department MS21
8711 Freeport Pkwy North
Irving, TX 75063

FOR POLICIES NOT ADMINISTERED AT TRANSACTIONS APPLICATIONS GROUP, INC.

222 REGULAR MAIL DELIVERY:
Life Customer Service Department
P.O. Box 660191
Dallas, TX 75262-0191

OVERNIGHT DELIVERY:
Life Customer Service Department MS21
8711 Freeport Pkwy North
Irving, TX 75063

Life Claims

REGULAR MAIL DELIVERY:
Life Claim Department
P.O. Box 620068
Dallas, TX 75262-0068

OVERNIGHT DELIVERY:
Life Claim Department MS21
8711 Freeport Pkwy North
Irving, TX 75063

Pension Buyouts Customer Service

REGULAR MAIL DELIVERY:
Pension Buyout Department
P.O. Box 660191
Dallas, TX 75262-0191

OVERNIGHT DELIVERY:
Pension Buyout Department MS21
8711 Freeport Pkwy North
Irving, TX 75063

Pension Buyouts Claims

REGULAR MAIL DELIVERY:
Pension Buyout Claim Department
P.O. Box 620068
Dallas, TX 75262-0068

OVERNIGHT DELIVERY:
Pension Buyout Department MS21
8711 Freeport Pkwy North
Irving, TX 75063

Structured Settlement Customer Service

REGULAR MAIL DELIVERY:
Structured Settlement Department
P.O. Box 660191
Dallas, TX 75262-0191

OVERNIGHT DELIVERY:
Structured Settlement Department MS21
8711 Freeport Pkwy North
Irving, TX 75063

Structured Settlement Claims

REGULAR MAIL DELIVERY:
Structured Settlement Claim Department
P.O. Box 620068
Dallas, TX 75262-0068

OVERNIGHT DELIVERY:
Structured Settlement Claim Department MS21
8711 Freeport Pkwy North
Irving, TX 75063

Retained Asset Account

REGULAR MAIL DELIVERY:
The Northern Trust Company Allstate Advantage Account
P.O. Box 92987
Chicago, IL 60675-2987

OVERNIGHT DELIVERY:
Allstate Advantage Account Lockbox #92987
5505 N. Cumberland Ave, Ste 307
Chicago, IL 60656

Long Term Care Insurance

REGULAR MAIL DELIVERY:
Allstate Life Insurance Company
Long Term Care Administrative Office
PO Box 4243
Woodland Hills, CA 91365-4243